Delete your account
You can do this yourself, in the app or on this website. We do not need to be asked, and nobody has to approve it.
How to do it
- Log in with the email address the account uses.
- Open the Account screen.
- Choose Delete my account at the bottom, and confirm.
It happens immediately. There is no waiting period and no email to wait for.
Log in to delete my accountWhat is deleted
- Your name, email address and phone number
- Any delivery addresses you have saved
- Any cards you have saved, which are removed from Stripe too
- Your loyalty points, tier and any rewards you have earned
- Your notification settings, and any phones signed up for alerts
What we have to keep
UK tax rules require us to keep six years of sales records, so past orders stay in our books. Your name, email address, phone number and the address anything was delivered to are stripped off them first, which leaves the sale without the person. They can no longer be traced back to you or seen by anyone logging in.
Gift cards you have bought stay valid. Whoever is holding the code is usually not the person who paid for it, and cancelling it would take money off them rather than you.
If you cannot log in
Email dewsburyfisheries@gmail.com from the address the account uses, or ring the shop on 01924 565438, and we will delete it for you. We will reply within one month, and usually the same week.
More detail on what we hold and why is in our Terms and Privacy.